Returns & Refund Policy

At All Over the Shop, every order is made specifically for you. We operate a made-to-order production model, meaning your garment is printed and produced after your order is placed rather than being held as pre-made inventory.

Because of this, we do not accept returns, exchanges, cancellations, or refunds for change of mind or buyer’s remorse.

By placing an order with All Over the Shop, you acknowledge and accept the terms of this Returns & Refund Policy.

No Returns or Refunds for Change of Mind

We do not offer refunds, returns, or exchanges for:

• Change of mind
• Incorrect size selection
• Incorrect colour or product selection
• The garment not fitting as expected
• The garment being different from how you personally expected it to fit
• Preference regarding the garment’s oversized, relaxed, or intended fit
• Ordering multiple sizes with the intention of returning unwanted items
• Buyer’s remorse
• Deciding you no longer want the item
• Personal preference regarding colour, print appearance, placement, texture, or finish
• Delays caused by shipping carriers, customs, or circumstances outside our control

Please carefully review the product description, size guide, product images, shipping information, and your order details before completing your purchase.

Once an order has entered production, we are unable to cancel, modify, or change the order.

Made-to-Order Production

Our products are produced specifically in response to customer orders. We do not maintain large quantities of pre-printed inventory.

This approach helps us reduce overproduction and unnecessary waste while allowing us to offer our products on a made-to-order basis.

Because each item is produced specifically for an individual order, accurately fulfilled orders are not eligible for return or refund simply because the customer has changed their mind or is unhappy with their selection.

If Your Order Is Incorrect or Defective

We will always stand behind genuine manufacturing and fulfilment errors.

If you receive an item that is clearly incorrect or defective, please contact us within 7 days of delivery.

Examples may include:

• The wrong product was shipped
• The wrong design was printed
• A significant manufacturing defect
• A significant printing defect
• The item is materially different from the product ordered

To allow us to assess the issue, you must provide:

• Your order number
• Clear photographs of the garment received
• Clear photographs showing the alleged defect or error
• A description of the issue

We may request additional photographs or information where reasonably necessary to assess your claim.

We reserve the right to determine whether an item constitutes a genuine manufacturing, printing, or fulfilment error.

If we determine that the issue was caused by an error on our part, we will, at our discretion and where appropriate, provide a replacement or refund in accordance with applicable consumer law.

Returns for Approved Claims

A return will only be accepted where All Over the Shop has specifically authorised the return in writing.

Do not send an item back without receiving written approval from us first.

Where a return is approved because of a genuine error on our part, we will provide instructions regarding the return process.

Where a return is requested for any reason that is not covered by this policy, the customer is responsible for all return shipping costs and the original shipping cost is not refundable.

We do not accept responsibility for items returned without prior authorisation or items lost or damaged during a customer-arranged return shipment.

Minor Variations Are Not Defects

Due to the nature of garment manufacturing, fabric, dyeing, printing, washing, and photographic reproduction, minor variations may occur.

These may include:

• Slight differences in colour
• Minor variations in print placement
• Slight differences in print texture or finish
• Minor differences between product photography and the physical garment
• Natural variations in washed or garment-dyed fabrics
• Minor differences between individual garments
• Slight differences caused by different screens, monitors, or device settings

These variations are considered normal characteristics of the product and do not, by themselves, constitute a defect or qualify an order for a refund or replacement.

Sizing & Fit

Our garments are designed with their stated intended fit, including oversized, relaxed, or vintage-inspired fits where specified on the product page.

Customers are responsible for selecting the appropriate size using the measurements provided on our website.

We do not accept returns or provide refunds because a customer has selected the wrong size or does not like the way the garment fits.

Please check the size guide carefully before ordering. If you are unsure about sizing, contact us before placing your order.

Shipping & Delivery Times

Shipping and delivery times are estimates and may vary depending on the destination, production times, shipping carrier, customs, weather, peak periods, public holidays, and other circumstances outside our control.

A shipping delay does not automatically qualify an order for cancellation, return, or refund.

Once an order has been dispatched, delivery is the responsibility of the relevant shipping carrier, although we will do our best to assist with reasonable delivery enquiries.

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for delays, additional costs, or losses resulting from incorrect or incomplete shipping information provided by the customer.

Order Cancellations & Changes

Orders may enter production shortly after being placed.

For this reason, we cannot guarantee that cancellation or modification requests can be accommodated once an order has been placed.

If you need to make a change, contact us as soon as possible after placing your order. If production has already commenced, we may be unable to make changes.

Refunds

Refunds are only considered where:

1. We have made a clear manufacturing, printing, or fulfilment error; or
2. A refund is otherwise required under applicable consumer protection laws.

We do not provide refunds simply because a customer is unhappy with an accurately fulfilled order, has changed their mind, selected the wrong size, dislikes the fit, or expected the product to look or feel different.

Where a refund is approved, the refund will generally be issued to the original payment method.

Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Where mandatory consumer protection laws provide a customer with rights that differ from this policy, those rights will apply.

Contact Us

For issues relating to an order, please contact:

hello@alloverthe.shop

Please include your order number and any relevant photographs or information.

We aim to respond to customer enquiries within 1–2 business days, although response times may be longer during periods of high enquiry volume.

Thank You for Shopping With Us 🌱

Every order placed with All Over the Shop contributes to our environmental initiatives, including tree planting through our sustainability partnerships.

Our made-to-order model helps us reduce unnecessary inventory and overproduction while creating products for people who genuinely want them.

Thank you for understanding and supporting our approach to more conscious production.

All Over the Shop Team 🌱

One tree planted with every order.